Frequently Asked Questions
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once is in transit.
Below is a list of estimated shipping times for in-stock merchandise to be shipped from our warehouses and delivered to you.
National shipment: in 2 to 5 working days approximately;
European shipment: in 6 to 10 working days approximately;
Everywhere else: in 6 to 15 working days approximately;
For more information please contact us at info@repainted.it
We guarantee you two attempts of delivery for your purchase. You will be notified by email on the morning of the delivery day. Please, make sure you give us all the right information: Company name – to receive at work – or last name and name of the person on the intercom – to receive it at home; phone number in case of difficulties from the courier to find you, and the correct address. If all delivery attempts fail, your package will be kept in the courier stock, and you will be contacted directly from us.
You can choose from our many payment methods, including ApplePay and GooglePay or Paypal. If payment by bank transfer is chosen, Customers must pay within 2 working days of placing the order (under penalty of cancellation). Please indicate the number order on the bank transfer’s object . The transfer must be made in favor of:
Beneficiary: Repainted srl
Bank: UNICREDIT
IBAN: IT68J 02008 05030 000 104 053 456
The order will be processed after receiving the payment.
If you request the invoice while placing the orders, Repainted will send it directly by e-mail, after the purchase.
If the purchase does not meet your expectations, you have 14 days to return it by sending us an email to info@repainted.it in which you simply have to indicate:
- The details of the garment you want to return
- The order number
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You will need to return the item, at the best condition, at your expense, within 5 working days from the withdrawal.
Write us an email at info@repainted.it, and we will tell you how to proceed.
Just remember that the return shipment is at your expense. Whenever we are going to receive the item in perfect condition, we will send you back the new one for free.
All information about the privacy and processing of personal data on our site can be found by clicking here
